Carhartt WIP FAQ
General Questions
What is Carhartt WIP?
Carhartt Work In Progress (WIP) is a brand inspired by the original Carhartt workwear company. While rooted in the functional legacy of its parent brand, Carhartt WIP has evolved as a separate entity focused on style-conscious apparel for everyday life.
Where can I buy Carhartt WIP products?
Our products are available at our official online store, Cosyworkwear.com, and through a wide network of authorized stockists worldwide. We recommend checking our website for the most current list of retail partners.
How can I stay updated on new releases and restocks?
The best way to stay informed is by subscribing to our newsletter on Cosyworkwear.com. You can also follow us on our social media channels for the latest news, product launches, and exclusive content.
Do you have a physical store?
Yes, we operate several flagship stores and have numerous retail partners globally. For locations and addresses, please visit the store locator section on our website.
Product & Sizing
Where are Carhartt WIP products made?
Our collection is produced in various countries worldwide. Each garment’s country of origin is clearly listed on its respective product page and care label.
How do I find the right size?
We provide detailed size charts for every product on our website. Please refer to these measurements and compare them to a garment you already own for the best fit. The fit (e.g., relaxed, slim) is also indicated on each product page.
How do I care for my Carhartt WIP products?
Care instructions are specific to each item. Please always check the wash care label inside the garment before cleaning. We also provide general care tips on our website to help you maintain your items.
Orders & Shipping
How can I check the status of my order?
After placing an order, you will receive a confirmation email with your order number. Once your order ships, you will receive a second email containing your tracking information. You can also view your order status by logging into your account on Cosyworkwear.com.
What are the shipping options and costs?
We offer a variety of shipping methods to suit your needs. Shipping costs and delivery times are calculated at checkout based on your location and the selected service.
Which countries do you ship to?
We ship to numerous countries across the globe. A complete list of available destinations can be found during the checkout process on our website.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. We accept returns of unworn, unwashed items with original tags attached within a specified period from the delivery date. Please see our full return policy on our website for all terms and conditions.
How do I return or exchange an item?
The returns process can be initiated through your account on Cosyworkwear.com. Please follow the instructions provided to generate a return label and send the item back to us. For exchanges, we recommend returning the original item for a refund and placing a new order for the desired product.
Payment & Pricing
What payment methods do you accept?
We accept all major credit cards, PayPal, and other regional payment methods. All transactions are secure and encrypted.
Why might my payment have been declined?
A payment can be declined for several reasons, including incorrect card information, insufficient funds, or your bank’s security filters. We recommend contacting your card issuer for specific details.
Will I be charged customs and import taxes?
For orders shipped outside of the originating country, local customs authorities may levy import duties and taxes. These fees are the responsibility of the recipient and are not included in the item price or shipping cost.
Website & Technical
How do I create an account?
You can create an account during the checkout process or by selecting “Register” on our website. An account allows you to track orders, save your details for faster checkout, and manage your preferences.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page. Enter the email address associated with your account, and you will receive instructions to reset your password.
Why is a product not available?
Due to high demand, some products may sell out quickly. You can sign up for restock notifications on the product page if the item is expected to return. Some items are also limited edition and will not be restocked.