Terms & Conditions

1. Scope
These General Terms and Conditions (“Terms”) apply to all orders placed through our online store at cosyworkwear.com. By placing an order, you agree to these Terms and our Privacy Policy. Contracts are concluded in English. We do not archive the text of the contract for you after conclusion.

2. Offer and Conclusion of Contract
The product presentations on our website do not constitute a binding offer but an invitation to place an order. By clicking the “Place Order” button, you submit a binding offer to purchase the goods in your shopping cart. The confirmation email that follows immediately after order submission is an acknowledgment of receipt and does not yet constitute acceptance of the offer. The purchase contract is only concluded when we dispatch the order and send a second email confirming the shipment.

3. Prices and Shipping Costs
All prices are final and include the statutory value-added tax (VAT). Shipping costs are not included and will be displayed separately during the ordering process. Payment is due immediately upon conclusion of the contract.

4. Payment Methods
We offer various payment methods, which will be displayed during checkout. Your account will be debited upon order placement.

5. Delivery
Delivery is made to the delivery address you specified. The delivery times indicated are approximate and non-binding. We are not liable for delays that are beyond our control.

6. Reservation of Title
The goods remain our property until full payment has been received.

7. Right of Cancellation
You have the right to cancel your contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day you, or a third party nominated by you, take physical possession of the goods. To exercise your right of cancellation, you must inform us of your decision to cancel this contract by a clear statement. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation
If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods.

8. Warranty
The statutory warranty rights apply.

9. Liability
Our liability for damages, irrespective of the legal grounds, is limited to intent and gross negligence, except in cases of injury to life, body, or health. Mandatory statutory liability remains unaffected.

10. Data Protection
Your personal data is processed in accordance with our Privacy Policy, which can be found on our website.

11. Severability Clause
If any provision of these Terms is or becomes invalid, the validity of the remaining provisions shall not be affected.